SHIPPING DETAILS

1.) Domestic shipping within Malaysia, we are offering the shipping without styrofoam box for the purchase of accessories only. Selection on the shipping option with styrofoam box shall be done correctly for the purchase with live stocks like daphnia, worms and fish.

Pen Msia W/ styro box {for live fish/stock} - Shipping within Peninsular Malaysia for the purchase of livestock like fish, worm and/or mixture of accessory and livestock with the use of styrofoam box.
i. RM12 for first 4 fish. Subsequent every 2 fish costs RM2.
ii. Kelantan and Terengganu; RM14 for first 4 fish. Subsequent every 2 fish costs RM3.50.
 
Sabah and Sarawak W/ styro box {for live fish/stock}  - Shipping within Sabah and Sarawak for the purchase of livestock like fish, worm and/or mixture of accessory and livestock with the use of styrofoam box.
Sabah = RM16 for first 2 fish, additional RM3 for subsequent every 2 fish {provided weight is not exceeding 2kg}
Sarawak = RM15 for first 2 fish, additional RM2 for subsequent every 2 fish {provided weight is not exceeding 2kg}

Pen Msia W/O styro box {for goods like pellet and bbs} - Shipping within Peninsular Malaysia for the purchase of accessory without livestock nor the use of styrofoam box. From RM8 except Kelantan and Terengganu which the price starts from RM10.

Sabah andSarawak  W/O styro box {for goods like pellet and bbs}- Shipping to Sabah and Sarawak for the purchase of accessory without livestock nor the use of styrofoam box. From RM12 for Sabah and RM11 for Sarawak.

NOTE: Selection must be done upon ordering by click the right option on the dropdown box as shown below

3.) If customer insists not to use the styrofoam box shipment for live fish, the DOA guarantee is void then. Kindly check our Policy Statement for more details.

4.) Transhipping service to and within United States, Australia and Canada.

5.) To find out the shipping and handling fees and details, please submit an shipping inquiry through our help desk.

6.) Giant bettas, the weight of packing equivalent to 2 fish of normal size show bettas.

7.) The shipping cost given has included packing, 10% fuel surcharge, 10% handling and 6% GST. The amounts are paid to courier companies except packing fee.

TRACK AND TRACE

Please track after 24 hours of the shipment date as the tracking system may not be updated yet.

Poslaju or Expediated Mail Service
Track your EMS parcel by clicking the link below by the destination countries soon the parcel has been handed over to the freight cargo and departed from Malaysia Airport. Click here to search your parcel.

Air Freight Parcel
This shipping service is normally given for non live stocks delivery. The delivery periods may be longer.

Airpak Express
Airpak service is used for most of main cities within Peninsular Malaysia addressees only. Please click here to know about the contact details of your nearest branch. We will advise the tracking number, please check it after 7pm on the day of delivery. The parcel may arrive at Airpak's office earlier but it doesn't mean the tracking number on their system automatically. They key in the parcel tracking code onto their system from 5:30pm. By 7-8pm they should have finished.